Effective Date: July 6, 2026
Last Updated: July 6, 2026
Masters Touch Design Build (“Masters Touch,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit masterstouchweb.com (the “Site”) or otherwise interact with us, how we use it, who we share it with, and the choices you have.
By using our Site or submitting information to us, you agree to the practices described in this Policy.
1. Who We Are
Masters Touch Design Build is a design-build and home remodeling firm serving clients throughout Massachusetts.
Address: 77 Main St, Medway, MA 02053
Phone: 508-359-5900
Email: info@masterstouchweb.com
2. Information We Collect
a. Information You Provide to Us
We collect information you voluntarily share, including when you:
- Fill out a contact form, consultation request, or careers application on our Site
- Subscribe to our newsletter or email list
- Download a guide or resource (such as our Custom Home Builder Guide)
- Leave a review or testimonial
- Call, email, or otherwise contact us directly
- Become a client and engage us for design or construction services
This information may include your name, email address, phone number, mailing address, project details, budget range, timeline, uploaded files or photos, employment history (for job applicants), and any other information you choose to share with us.
b. Information Collected Automatically
When you visit our Site, we and our service providers automatically collect certain information about your device and browsing activity, including:
- IP address and approximate geographic location
- Browser type, operating system, and device identifiers
- Pages viewed, time spent on pages, referring URL, and click activity
- Date and time of your visit
This information is collected using cookies, pixels, and similar technologies (see Section 5).
c. Information from Third Parties
We may receive information about you from third parties, such as advertising platforms, review platforms (like Google, Houzz, and TrustRecord), social media platforms (like Facebook, Instagram, and YouTube) when you interact with our content, and referral sources.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide the information or consultations you request
- Provide, manage, and complete design-build and remodeling services
- Send you marketing emails, newsletters, project updates, and other communications you have opted into
- Process employment applications
- Improve our Site, marketing, and services through analytics
- Serve relevant ads on Google, Meta (Facebook/Instagram), and other platforms, including remarketing to users who have visited our Site
- Prevent fraud, enforce our terms, and protect our rights and property
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We share your information only in the following limited circumstances:
a. Service Providers
We share information with trusted third-party vendors who perform services on our behalf, including:
- Website hosting and forms: Our website is hosted on WordPress and uses Gravity Forms and similar tools to process form submissions.
- Analytics and advertising: Google Analytics, Google Ads, Google Site Kit, and similar platforms help us understand Site usage and run advertising campaigns.
- Email and marketing automation: We use platforms such as GoHighLevel to send marketing emails, manage our newsletter list, and maintain our CRM.
- Reviews and testimonials: Platforms such as Google and Houzz help us collect and display customer reviews.
- Design, construction, and project subcontractors: When you become a client, we share necessary project information with architects, designers, subcontractors, and trade partners working on your project.
These providers are only authorized to use your information as needed to provide services to us.
b. Legal and Safety Reasons
We may disclose information if required to do so by law, subpoena, or court order, or if we believe disclosure is necessary to protect our rights, the safety of our clients or employees, or to investigate fraud.
c. Business Transfers
If Masters Touch is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to recognize your browser, remember your preferences, measure Site performance, and deliver relevant advertising. The main categories include:
- Strictly necessary cookies that allow the Site to function.
- Analytics cookies from Google Analytics that help us understand how visitors use our Site.
- Advertising and remarketing cookies from Google Ads, Meta, and other partners that allow us to show relevant ads to people who have visited our Site.
You can control cookies through your browser settings and by using industry opt-out tools. Useful resources include:
- Google Analytics opt-out: tools.google.com/dlpage/gaoptout
- Google Ads personalization: adssettings.google.com
- Digital Advertising Alliance opt-out: optout.aboutads.info
- Network Advertising Initiative opt-out: optout.networkadvertising.org
Blocking cookies may affect how the Site works for you.
6. Your Choices and Rights
a. Marketing Communications
You can opt out of our marketing emails at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us at info@masterstouchweb.com. We may still send you transactional or service-related messages related to an active project.
b. Access, Correction, and Deletion
You may request to access, correct, update, or delete the personal information we hold about you by contacting us at info@masterstouchweb.com. We will respond within a reasonable timeframe and consistent with applicable law. Some information may be retained as required for legal, tax, contractual, or record-keeping purposes.
c. State-Specific Rights
Depending on where you live, you may have additional rights under applicable state privacy laws (including in California, Colorado, Connecticut, Virginia, Utah, and other states with comprehensive privacy laws). These may include the right to know what personal information we have collected, the right to request deletion or correction, the right to opt out of certain sharing, and the right not to be discriminated against for exercising these rights. To exercise any of these rights, please contact us using the details at the end of this Policy.
7. Data Retention
We retain personal information for as long as needed to provide our services, respond to your inquiries, maintain business records, and comply with legal and tax obligations. When we no longer need your information, we take reasonable steps to delete or anonymize it.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information, please contact us and we will take steps to delete it.
10. Third-Party Websites and Social Media
Our Site may contain links to third-party websites and embedded content from social media platforms such as Instagram, YouTube, Facebook, and Houzz. We are not responsible for the privacy practices of those third parties. We encourage you to read the privacy policies of any third-party site you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Material changes will be communicated through our Site or by other appropriate means. Your continued use of the Site after any changes indicates your acceptance of the updated Policy.
12. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:
Masters Touch Design Build
77 Main St
Medway, MA 02053
Phone: 508-359-5900
Email: info@masterstouchweb.com
