Dear Doug and Team,
Thank you so much to everyone at Masters Touch for bringing our new room to completion. We love our new addition and can’t wait for you to stop by and see it.
Cathy and Charlie,
Medway, MA – May 11, 2020
Hello Michelle:
Peggy and I wanted to let you know what a wonderful experience it has been to work with your firm. We had interviewed six contracting companies before choosing Masters Touch.
Chris Previte was the solidifying factor in helping us decide who to hire, he took the time to listen to our concerns and wishes and then drafted a solution addressing these during his initial visit. Nancy Werneken proved invaluable in helping us make crucial decisions and guiding us through the maze of possible choices, she was a professional from start to finish, has an excellent eye for design and color and worked to steer us in the proper directions at all times, she was truly a pleasure to work with.
Matt Murphy is an excellent communicator and manager. He kept us apprised of the coming and going not only of Eric (himself a talented and thoughtful craftsman) but also the subcontractors that he was in charge of. We cannot emphasize enough the difference Matt made during the entire construction and finishing phase. He is one of the main reasons that we are so happy with the entire process. The plumbers were lighthearted and responsive to our needs, the tile installation is impeccable, truly the work of a master craftsman and Brian McSharry for our closets was wonderful to work with as well. Matt had sifted through at least two painting contractors and the one he settled on was quite excellent and wanted to make sure that we were happy with his job, he was very thoughtful and professional.
Lisa Aston and Jacob of your office crew also deserve a shout out, again, lighthearted and professional in their approach to customer satisfaction. Overall, your company lived up to its reputation, professional, responsive, thoughtful and easy to work with.
Thanks to all of your staff for a truly exceptional experience.
Sincerely, Peggy and Joe
Wayland, MA – April 20, 2020
Hi Michelle.
Following up on your inquiry – everything with the kitchen remodel is continuing to be great from our side. Steve and the team are great and the work is progressing to the point we can start to see it taking shape. The crew and the plumbing and electrical subs have been great. Very pleased with their demeanor, commitment, and quality – they have become part of the extended family. Our experience has reinforced why we went with MastersTouch.
Regards,
Amber and Eric,
Westwood, MA – March 19, 2019
HI Michelle,
Both Susan and I are very happy with the way the kitchen remodel is coming out, Steve has been awesome to work with !!! he has done a tremendous job keeping me in the loop of the daily progress and any details that needed to be addressed along the way. I know we’re getting close to the finish line now Yea 🙂
Best Regards,
Charlie and Susan
Holliston, MA – March 8, 2020
Hi Michelle.
Thanks for checking in. Glad we have some momentum building now. So far the team and crews have been great on our kitchen remodeling project. Very professional and good quality work. Now that the wall and floor and ceiling removal is complete it will be fun to watch it come together.
Amber and Eric
Westwood, MA – March 5, 2020
Hi Michelle,
So far so good with the kitchen remodel, they will be starting this week to put everything back together. We are both looking forward to our new house!!
Thank you for checking in!
Deb and Ken
Holliston, MA – March 3, 2020
Hi Doug,
The house and kitchen is looking amazing and your guys have been great. We really enjoy working with Steve!
Monty and Amy
Holliston, MA – January 22. 2020
Hi Michelle,
Thanks for checking in, we’re really enthusiastic about the reno of the bathroom and the new mudroom/laundry area, and expect it to look great once it’s finished. We can’t wait for it to be finished, so we can truly enjoy the space.
Thanks, Edith and Tom
Easton, MA – January 20, 2020
Hi Michelle,
So far things are going well with our kitchen remodel. Floors are being done this week so that is great. We are excited to start using the kitchen, it’s so beautiful. Thanks for checking in.
Erin and Darrel,
Ashland, MA – January 16, 2020
Hi Matt,
Peggy and I appreciate your work and skill sets. It’s good to work with a team you believe in!
Peggy and Joe,
Wayland, MA – October 29, 2019
Hi Michelle,
So far our bathroom remodeling project is going well! Everyone has been hardworking and professional.
Peggy and Joe
Wayland, MA – October 23, 2019
Hi Doug,
The repair and paint job came out super and the guys were excellent, very thoughtful and always cleaning up before departing. You have super folks working with you.
Thanks , Lou Ann
Ashland, MA – October 21, 2019
Hi Michelle,
Things are going great with our finished basement project! I can see the light at the end of the tunnel and can’t wait to see the finished rooms!
Thanks, Jane and Buck
Norfolk, MA – October 18, 2019
Hi Michelle!
Things are going well with our kitchen remodel! We are very happy with Nick and Shaine’s work so far.
Thank you for checking in,
Erin and Darrel
Ashland, MA – October 16, 2019
Hi Michelle,
Everything is great with our full home renovation, addition, and new kitchen, and we are happy to be wrapping up. The work is wonderful and working with Trevor and the team has been a fantastic experience.
Chandra and Kris
Newton, MA – October 15, 2019
Doug & Alex –
Thank you so much for the wine and gift basket. We love the kitchen (design and workmanship) and everyone was great – Yoni, Sayr, Gary etc. Hoping we’ll see you next year for our bathrooms!
Thanks again, Julie & Dave
Milton, MA – October 7, 2019
Dear Alex, Doug and the crew at Masters Touch,
Just a proper thank you for all the wonderful goodies for the bar! What a wonderful and useful gift – all of which will be put to very good use!
Thank you all as well for all the hand-holding and guidance along the way of our addition and kitchen project! We’re settling back into the kitchen and are thoroughly enjoying our new space! Thank you for making our dreams a reality!!
Thanks for everything!
Bonnie and Jim
Walpole, MA – Sep. 9, 2019
Hi Michelle,
Our 2 new bathrooms are outstanding! I’d like to let you know just how incredible two of your employees have been (which I’m sure you already know).
Throughout the design process Alex was a total pro, and I loved what we came up with together. She is wise and skilled beyond her years – you have a truly special one there. She is simply delightful in every way. I’m hoping we can tackle our kitchen together next =)/
During our reno, Matt as project manager was a dream. He was considerate, incredibly knowledgeable, accommodating, professional, and kind. I think he loves what he does, and clearly wants to make your customers happy. He couldn’t have been more adept at dealing with our twists and turns, I was confident and up to date at every turn (even when delays were not in my favor, he managed perfectly). The high degree of communication enabled through the site platform was pretty stellar!
All in all, I will highly recommend to all in the future.
Thanks again,
Jodi
Dover, MA – Aug. 30, 2019
Hi Doug,
We are really pleased with our new upstairs master suite, mudroom, and front exterior improvements!
Jen and Matt
Medfield, MA – Aug. 28, 2019
Dear Doug, Alex, Jake, and Trevor,
We can’t begin to thank you enough for creating and building our beautiful home! The whole process went smoothly and we enjoyed working with all of you throughout it. We are happy to serve as references for you if anyone is seeking them at any point. Best wishes to all of you!
Take care,Anne & Larry
Westwood – Aug. 26, 2019
Hi Doug
We are really excited to have the addition and kitchen project underway. Nick, Shane and their team are excellent! We are happy to be working with them.
Best, Shannon and Dom
Westwood, MA – Aug 20, 2019
Hi All,
Steve and his crew have been superb so far on the kitchen and window project.
Thanks for checking in.
Ann and Kai,
Westwood, MA – Aug 15, 2019
Hi Michelle
Our kitchen looks great and Masters Touch has been SO tidy – we appreciate it! Looking forward to finishing up.
Julie
Milton, MA – Aug 13, 2019
Hi Doug
Donald and Greg have done a great job with our exterior painting. . The house looks beautiful. They are fantastic workers, very clean, neat and respectful.
Kelley, Norfolk, MA – Aug 12, 2019
Hi Alex,
Thanks again for yesterday – I am sure you hear this all the time but I think it bears repeating – you are great at your job and I truly appreciate your professionalism and great energy. Thanks so much! TGIF!!
Amy V.
Holliston, MA – July 23, 2019
Jody,
Nick and Shane just fixed the skylight. Frankly, I can’t believe the attention I just got regarding the problem I reported to you this morning. It hasn’t even been three hours from the time I called you to the time the skylight trim was fixed. And they checked the other skylight too.
This is why I am a Masters Touch customer. Most companies would put warranty work to the side and not give it priority. I am forever grateful. If Masters Touch needs a recommendation, have the potential customer call me. Thanks again.
I am still amazed at the attention I got for such a small job – in less than three hours from the time I called everything was resolved.
Joe,
Walpole, MA – July 15, 2019
Hi Doug and Alex –
Janet and I would like to thank you for the wonderful gifts and note. It was very generous and much appreciated. We truly enjoyed our experiences working with your company and your very talented staff and subcontractors. In addition to being extremely good at what they do, all were great people and we truly enjoyed getting to know all of them.
We wish you continued success going forward and will definitely be in touch when we are ready to proceed with our next project.
All the best – Vic and Janet
Medfield, MA – June 27, 2019
HI,
Just a quick note to thank Trevor and your staff who helped us on Friday. You’ve done several projects for us, and we’re grateful that you could solve where the leak in the house originated.
Trevor is so thorough and knowledgeable. He assessed the situation and found the culprit quickly. I can’t thank him – and you – enough.
Dorene
Ashland, MA – June 25, 2019
Hi Michelle!
Everything is great Steve, Mick and Eric are fabulous! The kitchen remodel is going very well!
Marissa and Stephen
Holliston, MA – June 7, 2019
Hi Michelle,
Thanks for the email! Work on our addition and kitchen is progressing well, and we are happy with what has been done so far. Bill and his crew have been great and he has done a good job of keeping us informed as work progresses, answering our questions and addressing our concerns.
Sharon and Rob
Westwood, MA – June 5, 2019
Hi Michelle,
Our bathroom remodel is done now and everything looks great! I’ve been using it for about a week now and so far so good. The team did a great job and I’m very pleased with the result.
Best, Kristin
Medfield, MA – June 3, 2019
Hi Michelle,
Thank you for checking in. The bathroom remodeling projects are going well. Everything has been great so far. Your team couldn’t be more professional, accommodating or helpful.
Karen and Dan
Wellesley, MA – May 31, 2019
Hi Michelle- things are going great. The kitchen is looking awesome. We are extremely pleased!
Thanks,
Liz and Chris
Holliston, MA – May 28, 2019
Hi Michelle- things are going great. The kitchen is looking awesome. We are extremely pleased!
Thanks,
Liz and Chris
Holliston, MA – May 23, 2019
Hi Michelle,
We are extremely satisfied with the quality of work being done by Trevor and team on our addition and kitchen remodel.
Thanks for reaching out and have a great day.
Chandra and Kris,
Newton, MA – May 21, 2019
Hi Michelle,We are thrilled with the work that was done on our kitchen remodel. Everything turned out even better that expected. Steve, Eric, Tim and the team were great to work with. Only one issue cropped up with the trim not taking the stain well but that was addressed immediately.
Thanks
Linda and Ken
Blackstone, MA – April 22,2019
Hi Michelle,
Thanks for checking in. It looks like we are making great progress with the kitchen remodeling project. Steve and Eric are great—they keep us current on the latest updates and do excellent work. We especially appreciate the extra time taken to keep the place clean at the end of the day.
Thanks,
Liz and Chris
Holliston, MA – April 10, 2019
Hi Michelle.
Everything has gone great with the kitchen remodel I am overwhelmingly pleased with the outcome and everyone I worked with. Thank you!
Nancy,
Millis, MA – April 9, 2019
Hi Team,
We are very happy with the kitchen and bath remodeling so far! Nick has been very
responsive in answering on site questions and the work looks great!
Jeanne and Peter,
Holliston, MA – April 6, 2019
Hi Michelle,
Thanks for checking in on our addition and kitchen remodeling project. I’ve said it before and I’ll say it again, Nick and Shaine are wonderful to work with, we’ve been very happy with them and the work looks great so far!
Thank you again for following up.
Regards,
Bonnie and Jim,
Walpole, MA – April 4, 2019
Hi Michelle,
Thanks for checking in on our family room remodeling project. We are thrilled with the results! Masters Touch did an exceptional job with outstanding work quality. Steve and Eric were great to work with and their workmanship was outstanding. And Gary is an exceptional painter with great attention to detail. We will highly recommend you to anyone that asks.
All the best
Janet and Vic
Medfield, MA – April 2, 2019
Karen H.
Relationship: Client
Project Date: February 2019
Project Price Range: $50,000 – $100,000
When we decided to remodel our kitchen we decided to get a couple estimates to compare prices and ideas on just how to change it up. Masters Touch had great ideas/vision right from the start. They were the only ones that really gave me ideas on how to change it, instead of coming in with very little ideas on how to change it. We tried to get a couple quotes, but Masters Touch was the only company to get right back to us, respond to my questions, respond to my emails. Whenever I needed information they responded – even if it was to tell me that they didn’t have the information I needed but would get back to me……and they did!! We decided that this was the type of company we wanted to work with. It didn’t matter if they other quotes were a little less expensive….the communication was a huge factor.
Alex helped us design the kitchen. Her insight and ideas were wonderful. She always gave me her opinion, and reason, when we were choosing things – but not pushing any decision not to be my own. I love what she designed.
Yoni was the foreman. He has a very calm, careing personality. There were many times I wanted something changed and was a little apprehensive to ask him, but he always listened and responded with fitness. When I had questions he always explained things telling me the how and why things were being done. He always let me know when he was coming and when he was not.
I just can’t say enough good things. It was a great experience and I would recommend them to anyone!
Thanks for a beautiful kitchen Masters Touch!
Hi Doug,
Everything looks Great!! We are very happy with the flooring and painting work and the guys were awesome!! Thank you.
Susan and Steve,
Medway, MA – March 26, 2019
Hi Jacob,
Thank so much. We appreciate everyone’s hard work. The extra space in our new addition is amazing! Trevor did a super job, and all of your work with the design really was terrific. Please tell Alex that we love all the finishes.
Thanks again!
Best, Jenn and Mark
Natick, MA – March 7, 2019
Good morning Doug,
Tim completed the kitchen cabinet painting project last Friday. Eileen and I are very pleased with the work he did; his overall professionalism and his conscientiousness in cleaning/tidying up at the end of each workday.
Bob and Eileen
Westwood, MA – February 4, 2019
Hi Michelle,
Thanks for checking in on our addition project. We hit a snag with our bedroom windows that it looks like we’ve worked through other than that hiccup, we’re extremely happy with the work and the schedule. I passed a note on to Nick earlier this month that all of the guys (framers, mason, roofers, plumbers, etc.) that have been working on our house have been respectful and courteous as they come and go in and around our hose. Overall, it’s going well…just hope the weather continues to cooperate.
Thanks! Jen and Matt
Medfield, MA – January 30, 2019
Hi Doug and Alex,
Sorry that I missed your visit yesterday but I enjoyed unpacking the wonderfully coordinated gift basket!!
We are loving our new kitchen! It is working just like we hoped. For instance, last Sunday three of us were working in the kitchen, prepping at the counter, without running into each other all at the same time! It was perfect!
Erica and Bob Clarke
Medfield, MA – January 25, 2019
Michelle, yes we are very happy with the siding and carpentry that has been performed.
Additionally, I’d also planned on following-up for a new, 2019 quote for some additional siding replacement and possibly some window refurbishment or replacement.
Thanks. Erik
Walpole, MA – January 24, 2019
Hi Michelle,
Thanks for checking in on the addition project. So far so good! The excavation company was fantastic and we are moving right along.
Best
Kris and Chandra
Newton, MA – January 22, 2019
Hi Michelle,
Thanks for checking in. Marc and I couldn’t be happier with the work performed by Yoni and his crew, and with the windows!
It was a pleasure working with everyone involved with the project and we will definitely keep Masters Touch in mind for future projects. 🙂
All best,
Sharon and Marc
Wrentham, MA – January 22, 2019
Good morning Doug –
I just want to take a moment and let you know how pleased we are with the final product. You and your team designed and built exactly what we envisioned. The final inspection was signed off this morning with no outstanding issues.
I also want to let you know how much we enjoyed working with Yoni and his crew. Yoni was very professional not only in how he presented himself, but also how he managed the overall project. He is a heck of an ambassador for your company.
Bottom line…you did exactly what you said you’d do and we appreciate it.
Take care and again, thank you.
Lynn and Greg
Medfield, MA – March 6, 2018
Doug,
We have been working with Chris Previte for several months and we are very impressed with his knowledge and professionalism.
Regards,
Doug and Kristine
Needham, MA – February 26, 2018
Hi Nancy,
I wanted to pass along what a pleasure it is to work with Matt. He has been fantastic and we’re so excited to know he’s part of the process. I know it’s early, but please let his management know I want to give him every opportunity to be recognized.
Thanks,
Klaus and Emily
Holliston, MA – February 07, 2018
Masters Touch continues to be a pleasure to work with and they stand behind their workmanship, even two-plus years after our kitchen renovation. We discovered a small glitch with the location/installation of our dishwasher once the freezing temperatures hit last month. Our dishwasher line froze and Masters Touch came out within days, and during a snowstorm as well, to fix the issue. That type of dedication has been par for the course in our working relationship with Doug and his team!
Tamara
Norfolk, MA – February 02, 2018
Hi Doug,
Your painters did excellent work. They were prompt every day, worked hard, were meticulous with their work area, and were excellent painters. Highly recommend their services and will likely use again.
Julie and James
Westwood, MA – January 17, 2018
Hi Doug,
Please find the enclosed Rating card that was lost but recently found. We love our new digs all thanks to you guys. After falling prey to a contractor scam, you guys made us feel like we could trust again. Thanks again for all your hard work, especially Josh.
Noranda and Peter
Holliston, MA – January 10, 2018
Hi Doug
Joshua and his crew did a fantastic job installing the Marvin windows! We love what they did and the windows look great.
Thanks,
Gary
Norfolk, MA – December 13, 2017
Hi Doug,
John and Rob did a great job on the painting!
Thanks very much!!
Joanne and Kevin
Holliston, MA – December 12, 2017
Hi Doug,
Just want to let you know that Nick and Shaine are awesome! They are the nicest guys. My kitchen is looking amazing! I have tears every time I come home!
Ann
Sutton, MA – November 30, 2017
Hi Doug,
Tim was great painting our cabinets! It’s not quite finished, but what I have seen it looks beautiful. I already have friends/family members asking me who did our cabinets. You should be hearing from them soon. Thanks!
Andrea
Bellingham, MA – October 18, 2017
Hi,
The window went in today and it is spectacular Alex!!!! What a treat to come home and see this….you are an extraordinary designer!!!
June and Bill
Medway, MA – August 10, 2017
Doug,
Thank you for checking up on us.
We are very pleased with our new deck. We are happy with our product and color choices and, also, pleased with the crew that helped us. Yoni and Matt were professional, accommodating, respectful of our property and neat. We appreciated the whole experience.
With best wishes,
Susan and Bob
Dover, MA – July 24, 2017
Hi Josh,
I echo Kristine’s comments the other day with regards to being very pleased with how everything came out with the exterior painting as well as the professionalism of the guys on site each day. You’ve made it a very easy and non-disruptive process for us. We also appreciate the communication along the way.
Kristine and Chris
Norfolk, MA – July 13, 2017
Hi Alex,
We had a graduation party last weekend. Everyone LOVES the kitchen!!! It got rave reviews. One friend is a realtor who couldn’t stop saying how FAB-U-LOUS it is!!
Maureen and Bob
Holliston, MA – June 19, 2017
Everything is going great with the James Hardie siding job! The crew has been working long hours and always leaves the work site neat. Hoping it doesn’t rain next week so they’ll be able to come out!
Thanks for checking in,
Erin and Tom
Missy
Medfield, MA – May 4, 2017
Nancy,
Dave and I would like to thank you for all your help with our kitchen! We are slowly unpacking, regrouping, and decorating! I could not have asked for a better person than you to help us plan and execute all of this!
Dave and Penny
Holliston, MA – April 3, 2017
Hi Doug!
We have been VERY happy working with you guys and will definitely use Masters Touch for any future work we do. See you Tuesday! We love the new James Hardie siding and Andersen windows!
Noranda & Peter
Holliston, MA – February 9, 2017
Doug,
Just a quick note to thank you for the prompt response and sending Trevor over to evaluate our roof leak a few weeks back (followed by completing some additional insulation work).
I know how busy you guys are and we really appreciate the help so quickly – thank you!
Julia and Matt
Wellesley, MA – February 8, 2017
Hi Doug,
Thanks so much for taking care of the countertop service call for me. Truly professional!
Ed
Medfield, MA – November 30, 2016
Hi Alex!
We’re glad everything went well at the photoshoot! The flowers you left are so pretty—thank you so much!
We love our house and are so happy every day that we went with Masters Touch for the renovation!
Kristen and Brian
Westwood, MA – November 11, 2016
Hi Nick,
Just wanted to let you know that the painters did a wonderful job in the hall bath and powder room!
Thanks,
Debbie
Debbie
Ashland, MA – October 28,2016
Nancy,
I could not be more pleased with ALL of the work your colleagues completed. The quality, neatness and responsiveness are outstanding. Kathy very much appreciated the politeness of all of the crews.
It looks great, thanks so much. Hope to work with you again in the future.
Regards,
Hugh
September 17th, 2016
Hi Doug,
Your guys did a great job on the roof and I’m looking forward to working with you on other house projects in the future.
Best,
Zoe
Dover, MA – October 14, 2016
Hi Doug,
Nick was fabulous during our bathroom remodel, as was Alex!!
Rebecca and Jordan
Natick, MA – August 22, 2016
Hi Doug,
Willy did a great job repairing and painting, the room looks 100% better!
Thank you
Karen and Dave
Medway, MA
Hi Doug,
Overall the job came out great! Trevor, Jake, and Nancy were fantastic.
I was impressed that workers were here every day, even during major snowstorms, of which there were many during my project. Trevor was fantastic: He didn’t necessarily tell me what I wanted to hear all the time but rather what I needed to know, even if I wasn’t going to be thrilled. He’s very good at coming up with creative solutions to issues and will go the extra mile to make sure items get addressed. Nancy was very helpful . . . suggesting options and keeping me on schedule/within budget. Jake answered my many questions on the design. I was very happy with the team.
Donna
Weymouth, MA – July 5, 2016
Hi Doug,
Thank you so much for your help with the repairs and painting. I’m sure scheduling the workload is difficult enough, so I’m very grateful you could fit this in so quickly. Jay and his crew were awesome. A pleasure to work with. They were tireless and on top of all the details.
Again, thank you!
George
Medfield, MA – June 14, 2016
Dear Doug,
We can’t explain how much we love our new kitchen! We never could have done it with you Masters Touch! Thank you for everything.
Steve and Janet
Norfolk, MA – June 7, 2016
Hi Doug
Thanks again for the great work with the roofing, gutters, and painting. Gary was great to work with so please let him know we appreciated his great service.
Beth and Paul
Walpole, MA – May 17, 2016
Hi Alex,
I just wanted to let you know that the colors you helped me pick out are stunning! Thanks again.
Amanda L.
Framingham, MA – May 11, 2016
Doug & Team,
Michele and I would like to thank you for the work you did creating our new bathroom. It was everything we wanted and more. We could not say enough about the professionalism, quality and care from the entire team.
From the start we LOVED Alex’s enthusiasm for the project from start to finish. She built upon our thoughts with keeping the original era of the house and ran with it steering us in the right direction every time creating a room that you would think was always part of the original house. We look forward to working with her on our kitchen remodel!
Derek,what could we say about Derek? He’s great! He became a part of the family. Our three year old looked forward to seeing him every day! He was professional, informative, and prompt. His skills and perfectionist attitude were fantastic and we could not have asked for a better point man. We look forward to seeing him on all our future projects!
Again we can’t thank you enough for everyone’s outstanding commitment to quality and professionalism. We look forward to working with you all again on future projects!
Chuck and Michelle
East Walpole, MA – May 4, 2016
Hi, Doug,
We are very impressed with the quality of work by your crews. Steve, Gary and John and their team were professional and easy to have in the house. Nancy was a huge help picking the colors. You run a tight ship!
Thank you,
Janet and Neal
Medfield, MA – April 22, 2016
Hi all,
The work looks great! Thanks for all of your hard work. We came home from the hospital with our newborn daughter today so it’s nice to have a safe entryway to the house!
Thanks again,
Erin & Tom
Westwood, MA – June 7, 2016