“It’s all about customer service,” says Perry Becker. “Not only our interaction with the client on a personal level but in the products we recommend for the job. Once that job is finished I want the customer to be happy and comfortable in coming back to Masters Touch for future projects.”
Perry has been with Masters Touch for over seven years but his experience in painting, home restoration and now as a sales estimator runs over thirty years. He is also a certified CertainTeed roofing estimator and is RRP Lead Paint Certified. But it’s that human connection that Masters Touch expounds in its Core Value System that fuels his main drive when it comes to his job – it’s all about customer satisfaction. And Perry’s customer satisfaction rating is consistently in the highest percentile.
Perry is also quick to point to the Masters Touch team as a source of familial comfort and inspiration. It’s a refrain so many Masters Touch employees espouse when describing the company and its effect on their lives and their professionalism.
“There is integrity to the company that rubs off on you immediately when you work here. And I think the customer sees and appreciates that the minute they walk in the store or talk to Doug or one of our representatives.”
As hectic as his schedule is, Perry loves outside activities as diverse as the quiet, idyllic beauty of bird watching to the visceral thrill of riding his Harley Davidson across long stretches of highway. Another passion is photography which couples well with birding and Perry is considering presenting many of his best shots to the public someday. Along with his wife and son and two beloved Cockapoo puppies, life is good.
And working for Masters Touch has expanded his vision and reinforced his dedication to serving his customers.
“We want a customer for life. To do that in a competitive market you have to be the best. Masters Touch is one-stop-shopping. We do everything and we do it all very well. And we’re always looking for ways to improve. That’s the challenge and that’s why I love working here.”
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